STAEDTLER Mars Lumograph 100 Drawing Pencil Art Basics

Fast Shipping and professional packaging

Thanks to our longstanding association with UPS FedEx DHL as well as other leading international carriers, we are able to provide a range of shipping options. Our warehouse staff will package each item according to our strict specifications. Your items will undergo a thorough inspection and be properly secured before they are delivered. Every day, we deliver to thousands of customers in many countries. This shows our commitment to be the largest retailer on the internet. These warehouses are located in Europe just as they are in USA.

Orders that include more than one item are assigned processing times in accordance with the item.

We will carefully examine all products before they are shipped. The majority of orders are shipped within 48-hours. The expected delivery time will be between 3-7 days.

Returns

The inventory is constantly changing and we cannot fully manage it due to the fact that many parties are involved, which includes our factory and warehouse. Actual stock levels may fluctuate at any moment. You may not receive your order once the order has been made.

Our policy lasts for a period of 30 days. If you have passed 30 days in the past since you purchased however, we're unable to give you a return or exchange.

To be returned it must be in its original packaging, unopened and in the condition you received it in. The item should be returned in its original packaging.