STAEDTLER Mars Lumograph Aquarell Pencils STAEDTLER

Prompt Delivery and Professional Packaging

Our long-standing partnership with UPS FedEx DHL and other global carriers lets us offer a range of shipping services. Our warehouse staff is extremely skilled and will package your items according to our precise and exact specifications. Your goods will undergo an extensive inspection and be safely packaged prior to being sent out. Each day, we ship to thousands of customers in many countries. The fact that we are committed to becoming the biggest online retailer in the World is clear. These warehouses are in Europe in the same way as they are in USA.

Note: Orders that include more than one item are assigned a processing period depending on the item.

Before shipping, we will inspect thoroughly the items you have ordered. Most orders are shipped within 48 hours. Expected delivery time is between 3-7 days.

Returns

Stock is dynamic. It's not entirely managed by us since we are involved with multiple entities, including the factory and the storage. The actual stock can change at any moment. It is possible that your order may be out of stock once the order has been placed.

Our policy lasts for 30 days. We cannot exchange or refund your order if it has been 30 days from the date of purchase.

For your item to be returned it must be in its original packaging, unopened and in the condition you received it. The item must be in its original packaging.